Wednesday, September 17, 2008

Developmental Training

Walt Disney once said, "The growth and development of the Walt Disney Company is directly related to the growth and development of its human resources - our cast". This is true in ANY organization. Think about it. Where would you be without your employees?

Just to put someone through orientation (one of my sore spots) and train them on their job is not enough. In order for them to perform at their best, training must be functional, complete, and on-going. Developmental training needs to be given top billing. It's an essential investment in your employee's future. Without it, how do you expect them to get better? How do they become leaders, or better leaders?

You can't sit on the bubble for years saying, 'we should be doing developmental training'. By the time you finally get around to it, it's usually to late - at least for the employee's you currently have. Habits have set in. When I first joined the Navy, it was near the beginning of the "kindler, gentler Navy". The "in your face" days were on the downswing and being replaced by 'would you do this' and 'please' - and even providing explanations (gasp). ALOT of the old-timers resisted and I even know some that ended up retiring just because they couldn't stand it anymore.

To many organizations developmental training means sculpting for leadership. If you subscribe to this type of belief then you're wasting a valuable resource - your front-line. Everyone must be included. There is a plethora of training out there. Google "soft skill training" and you'll find numerous places that will give corporate discounts for groups of online courses. Everything from customer service to computer skills to communication and time-management. But remember, just providing this type of training isn't quite enough. You need to set up some type of recognition for completing courses. This provides motivation to go even farther.

With development training investment, you'll see improved retention because it shows employees that you're taking an interest in their future, cost savings (caused by retention), higher quality output and even strengthened customer service. Learning causes positive habits which benefits both the individual and the organization.

Now don't you think it's time for you to recognize this win-win program? You won't be sorry.

1 comment:

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