Friday, March 13, 2009


Com-mu-ni-cate: to share: to convey knowledge of or information about: make known.

Sounds easy. Then why don't more supervisors do it? Nancy K. Austin, a Management Consultant said, "Employees deserve to know what's up and will handle the responsibility better than you imagine." Share.

Staff at all levels of the organization should be considered links in communication. Appropriate information should be freely passed up and down the chain. The key is that it's done quickly, not just by work of mouth. You can't just tell one or two people something and expect that the "grapevine" do the rest. Staff that are kept informed are motivated because the feel like they're involved and a part of the big picture.

Here's a good example of how communication makes a big difference. The book "1001 Ways to Energize Employees" discusses the manager of a Holiday Inn that had a low occupancy rate of 67% - not too good. He decided to communicate the hotel's occupancy rate to all staff every day. Within 18 months, the rate had climbed to 85%, and staff were literally falling over themselves to greet customers, carry guests' bags, and generally be helpful and friendly. Without a doubt, staff who are "in the loop" are staff who are an energized and vital part of the organization.

The word communicate is a verb. There is an action associated with it. Communication is not just something that happens - you have to make it happen.

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