Sometimes you have to take a closer look at the situation and head a bit off the beaten path. Use your gut instinct. That’s what it’s there for. If you need to take a little more time to train someone else that doesn’t have as much experience but has a great personality, do it. These are the people that are looking outside the box – top, bottom, and sides. They WANT to work for you.
Take a look at a couple of successful examples. In 1984 Michael Eisner became Chairman and CEO of The Walt Disney Company. Prior to that, he had been President of Paramount Pictures. He was pretty darn successful at what he did but was passed up for the top job because they felt he was “too childlike”. Paramount’s loss was Disney’s gain. The first decade of Eisner’s reign (prior to the internal frays) blew Paramount away.
Not being a big Internet shopper, I first learned of Zappos on The Apprentice. What I learned of this very successful Internet shoe (and now much more) company made me go “wow”. Zappos' hiring policy stands in favor of personality rather than job experience. CEO Tony Hsieh says that, “One of our core values is to be humble. So if there is someone who is really talented, and we know they will make an immediate impact on our top or bottom line, but they are really egotistical, then we won’t hire them.”
The idea is to keep the stress level down, not to increase it. Supervisors shouldn’t have to be always looking over staff’s shoulders and your customers shouldn't have to suffer. Go for the people who are going to be most advantageous to you, without you having to baby sit and continuously watch them. Everything from teamwork to customer service will benefit.