Wednesday, June 16, 2010

Try These Words On For Size

Knowing the right way to communicate is important because, as the good leader that you are, you coach, coordinate, counsel, evaluate, and supervise through it. It’s the chain that keeps you connected with the members of your team. It’s not really all that hard either, no matter what you may think.

Often leaders shy away from simple lists of suggestions and guidelines. They’ve seen it all, heard it all, and know it all. Yet by following a few basic suggestions we can become better leaders and enhance our communication skill tremendously.

Most managers try to get “buy-in” from their staff. Try this for a change – rather than getting buy-in from people, get them engaged by allowing “input”. Instead of spending your time trying to influence them, help them to feel more a part of the organization or process by making them feel like their opinion matters.

I recently read the following countdown to the most important words you can use as a leader but unfortunately the author is unknown.
- The six most important words:
"I admit I made a mistake."
- The five most important words: "You did a good job."
- The four most important words: "What is your opinion?"
- The three most important words: "If you please."
- The two most important words:
"Thank you,"
- The one most important word:
- The least important word: "I"

Effective leaders recognize the importance of good – and honest – communication (like admitting fault). Communication problems can cause bottlenecks in the organization. The next time you’re tempted to blame staff for bottlenecks, stop and examine a bottle. Take a little note of where the neck is. HINT: It’s not at the bottom.

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