Tuesday, January 24, 2012


I have but one question . . . "How hard is to say hello?"

"Hellllooooo" is what I'd like to just say sometimes as I walk by some people - managers - in the morning.

When you become a manager, director, or what have you, it's not a license to become arrogant. I greet everyone I know - and then some - the first time I encounter them each day - and even throughout the day.

Your greeting, or lack of, tells a lot about you. It shows staff how approachable, or not, you are. It shows staff how interested, or not, you are in them. It shows staff how appreciative, or not, you are of them.

You may not be in the best mood and not really want to converse with people, but if someone extends a greeting to you, you ARE expected to return the greeting. Even just a simple "hello" or "hi" will do. And don't forget eye contact.

Just as we tell staff who work with customers to leave their problems at the door before punching in, you as a leader, need to do the same thing when dealing with staff and co-workers. Remember: all eyes are on you.

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