Fostering a sense of
partnership with your employee's is an important aspect of motivation. People
typically want to do good and feel like they belong. Don't just focus on the
success of the company or your management team. Realize that you can't be a successful leader and try to do everything
yourself. The increased success of you and your company relies on the future success of
the employee's.
Continuous communication is a must if you
want employee's to develop and succeed - or help your company succeed. You need
to take a proactive role in looking at what's required. Take a look at any types
of barriers there are to success. This very often has to do with a lack of
communication or hoarding of power. If you hoard power and knowledge, someone's
not getting information they need that may increase productivity and quality of
work.
A former manager of customer satisfaction at Disney summed
up success like this:
"Recruit the right people, train them, continually
communicate with them, ask their opinions, involve them, recognize them and
celebrate with them. If you show respect for their opinions and involvement,
they will be proud of what they do and they'll deliver quality
service."
Don't forget about your new employee's once the next crop
comes in. Set them up with a mentor - be a mentor - to help them grow from the start and continue to grow.
They're going to need guidance while they're getting used to their jobs and
responsibilities. Communicate and be visible from the get go. Show new people that you're glad to have them aboard and that their jobs are just as important as anyone elses.
Too often we see organizations put on their orientation program, send employees to their departments, they meet their supervisor, they get to work - only to see their supervisor again when something goes wrong. That in itself is wrong. In order to keep people motivated leaders must continuously communicate and show they care. Even if there's no news to share, let people know that. Remember - if employees hear nothing, they'll make up things to fill in the gaps.
"We're all in this together", so keep the communication and visibility up. Make sure you "take them" (new employees) to the corporate culture - don't
let the culture come to them. That never really works out very well. That will be a topic for another day.
Times have changed from the "my way or the highway" days. Just take a look at the most successful organizations today. Here I share my ideas and reviews on issues of supervision, motivation, leadership techniques, training, and success (and whatever else comes to mind). Come and join me.
Monday, January 28, 2013
Communication and Partnerships
Labels:
attitude,
care,
commitment,
communication,
culture,
Disney,
leader,
motivation,
relationships
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2 comments:
Interesting post, thank you. I'm a big believer in mentor programs, and have always seen the challenge being to get buy in at all levels of the program. Do you have any experience or advice you can share in that regards?
Communication to be effective requires partnership.
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