Wednesday, March 2, 2016

I don't know . . . but I'll find out

Anyone who has worked in customer service has heard the phrase, “I don't
know . . . but I’ll find out.”  It's a wonderful phrase that will help keep
customers happy and coming back.  You shouldn’t have a problem saying it, as nobody expects you to know everything. How long will this movie be showing? What are the requirements? Is there an age limit?  You should never leave them wondering.  

But there's another side to this phrase.  Saying “I don't know, but I'll find out”, benefits you also.  If you don’t know something, you need to find out even if it’s not for this customer.  Someone is eventually going to want to know - and BAM, you already have the answer and you don’t have to spend valuable time finding it.

Now take that phrase and apply it to your everyday work, or hobbies, or whatever.  Learning never ends.  Not after college, job orientation, or even relationships. How can I utilize Google Docs? Why do we do it this way? What problems have people run into before me?  Saying this phrase, “I don’t know, but I’ll find out” to yourself, will make you continue to seek out knowledge.  It keeps your imagination and curiosity flexible.

Personally embrace this phrase to learn and explore areas that lead you in new directions.  You’ll never become stagnant.  You’ll never be bored.

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