You never get a second chance to create a positive first impression. It’s said that it takes only 4 seconds for someone to form an opinion of you at the first meeting. That's not long. So you can actually handle situations much better just by dressing right. The better your self-image the more confident and positive you'll be about your work.
Perceptions are formed by three modes of communication:
- what we say,
- how we say it,
- what we do and how we dress.
What we do/how we dress (body language) can account for OVER ½ of our message.
If you’re in a position where you’re likely to interact with angry customers, you have a chance to use your image as one of your more effective tools. You can use your image to signal your,
- power,
- control,
- knowledge, and
- composure.
If you’re dressed inappropriately (wrinkled and dirty) or too casually (jeans/t-shirts) for your position and business, customers are more likely to push to get their way, and call for a higher authority if they don't like your response.
In other words, if you’re the supervisor, dressed inappropriately, and your new guy is standing next to you, spic and span – who do you think the customer is going to approach? Well it’s sure not you!
Any career building learning will tell you that you should always dress for your NEXT position. ALWAYS look your best – it improves service. ALWAYS look your best – it gets you noticed. ALWAYS look your best – it improves your own self-image.
1 comment:
I recently came across this article on the story behind how the Brooklyn Bridge was built. I found it very interesting and thought you would like to read it. You can read the whole article at http://www.oneworldacademy.com/mainpage/gallery/articles/determination.php
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