Wednesday, December 22, 2010

Share The Milk and Cookies

Who's one of the greatest manager/leaders of all time? Look no further than the North Pole. Yes, I'm talking about Santa Claus.

One of my favorite leadership books is "The Leadership Secrets of Santa Claus-How to Get Big Things Done In YOUR "Workshop"...All Year Long". It's very easy to relate to.

Santa says that one of his biggest benefits of being him is the fact that he's on "the point". All of the elves and reindeer work their "ears and antlers off" all year so the mission and vision can be fulfilled, yet Santa's usually the one that gets all of the credit. He's the one that gets to travel all over the world, attend meet and greets, and have his picture plastered all over greeting cards. The elves and reindeer don't get to experience all the fun so "their feelings of satisfaction and accomplishment must come in different ways".

Just like you as a leader, Santa must help his elves and reindeer see the "positive differences" that they're making. He practices MBWA (management by wandering around) just like you should be doing. He shares thank you letters and posts them on a bulletin board labeled "SEE WHAT YOU MADE HAPPEN" - just like you should be doing. He uses crayons to draw diagrams showing the link between the elves and reindeer and the smiling children that get the presents - that's communication that you should be providing (maybe not with crayons though).

Nothing motivates an employee - whether elf or not - more than actually seeing that they're contributing and making a difference for the organization and their customers. So look for ways to make it happen for your staff.

No comments: