I'm presenting a corporate program on change tomorrow and in my research and development I found a very interesting "chain of excellence". It comes from, my fave, Disney.
Disney's Chain of Excellence goes like this:
Leadership Excellence -- Cast Excellence -- Guest Satisfaction -- Loyalty & Financial Results.
Every level is dependent on another. You can't have Cast Excellence unless you have Leadership Excellence. You can't have Guest Satisfaction unless you have Cast Excellence. You can't have Loyalty & Financial Results unless you have Guest Satisfaction.
The thing that really stands out after looking at this model is that you can't have any of the three levels unless you have the first - Leadership Excellence. This isn't where the buck stops, it's where it starts!
Leadership development and succession planning should be a top priority for all organizations.
1 comment:
I'm wondering how many corporate executives understand that it all starts with them, they're in service to all the people who report to them?
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