Wednesday, May 4, 2011

Read Your Email

You heard me. Read you email. "But I do", you say. I bet you do it selectively though. Do you look at the emails that impact only your immediate job? The one's that affect what you're doing at that moment?

There are other emails out there. You can usually tell the jokes and the "pass this on" one's just by the subject or even the sender. That's okay. Leave those alone. But email has become an easy, quick, universal way of getting important information out to the masses. Sometimes it's the only way.

Here's a great example of why you need to look a little closer. A friend of mine works at an organization that's recently gone through a major IS project that changed the way that EVERYONE interacts with their computers - new servers, new Windows, version jump in MS Office, etc.

In order to help employee's make this change, one person in the IS department (so they would always know to look for it) had been sending out updates with FAQs to help make the transition a little less "scary". You would think that people would at least take a glance at these communications, if not for any other reason, to see what would be affecting them.

Implementation was postponed THREE times - not because IS wasn't ready - because too many employee's had NOT been reading those emails and literally had no idea what was going on.

My point here is that the world doesn't always revolve around what you're immediately working on. No matter how busy you are (or think you are), instead of looking for specific emails from specific people, open up your "search criteria" so you can see the whole picture. There are other people in your organization trying to get their jobs done also.

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