Friday, October 17, 2014

Ask For It - Use It

A little bit of soapbox this morning.  I was reminded yesterday of one of my pet peeves - taking surveys or asking for input and not using it.

This is one of the best ways to get people to shut up and shut down.  If you continue to ask and not act you'll completely stop getting meaningful usable information to improve your leadership, customer service, employee engagement, and revenue.

At one of the organizations I used to work for, we were given employee surveys three times while I was there.  Nothing was ever meaningfully acted on with the information that was collected.  While the first survey was completed by a very high percentage of employee's, can you guess what the percentage was completed for the third one?  It was below 50%.

Why should people take time to share their opinions and ideas if they know there will be no action taken?  It's a waste of their time and intelligence.  And it doesn't look well on you either.

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